• The students will be able to explain the importance of non-verbal communication in the business setting, including body and facial gestures and appearance.

• Web Site:  Introductory information on non-verbal communication.

  • http://nonverbal.ucsc.edu

• Copies of phrases for Student Activities.

1. Discussion on effective non-verbal communication, appearance, business attire, body language, and spatial relationships.

2. To understand the importance of non-verbal communication:

   •  Discuss the importance of non-verbal communication.

   • Discuss first impressions and appearance.

   • Explain how behavior can influence others.

   • Discuss body language and spatial relationships.

Student Activities:

1. Gesturing for Meaning.  Give members of the class the phrases below and ask them to act out the gesture for that phrase.  Ask the class to identify the phrase:

• That’s good

• Why not?

• I don’t know

• I’m pleased

• Yes

• Go away

• Help me please

• Sit here

• You fool

• I don’t like you

• Speed up

• Slow down

• We’re number one!

• Stop talking

• Great play!

Now mix up the phrases and ask different students to act them out.

• Were the gestures the same?

• Did they enhance the meaning of the message?

• Did the gestures come automatically?

Discuss the possibility of how easy it may be for someone to misinterpret a gesture or non-verbal cue.

Assessment:

• Participation in activity.